Terms of Service

yourbakery.ie and mybakery.ie are operated by Sliann Limited, a company registered in Ireland. We provide software that lets home and independent bakers (“Bakers”) run their own online storefronts and take orders directly from their customers (“Customers”) across Ireland.

The platform is available at yourbakery.ie, where Customers browse and order, and mybakery.ie, where Bakers manage their business (together, “the Sites”). Both Sites are operated by Sliann Limited, and these terms apply to your use of either.

We are an intermediary only. When a Customer orders from a Baker, the contract for the baked goods is formed directly between that Customer and that Baker. We are not the maker, seller, or supplier of any baked goods and we are not a party to that contract. We provide the technology, order management, and payment facilitation that make the transaction possible.

Customer accounts are open to anyone; Baker accounts are created by requesting a setup link (or receiving an invitation) and activating it by email. You must be at least 18 years old to hold an account. You agree to provide accurate information, to keep your login credentials secure, and to be responsible for activity under your account.

We may suspend or close an account that breaches these terms, that we reasonably believe is being used unlawfully, or where required to protect users or the platform.

Each order is for a single product or a single custom request — the platform does not operate a multi-item basket. All prices are shown and charged in euro (EUR).

To confirm an order, the Customer pays a deposit online through our payment provider, Stripe. The remaining balance is paid at collection — either by card through Stripe or, where the Baker has chosen to accept it, in cash. The order total, deposit, and balance shown at checkout are the amounts that apply.

A Baker confirms, declines, or fulfils each order. If a Baker declines an order, the deposit is refunded in line with section 6.

On plans that carry a per-order service fee, the fee applies to Bakers on each confirmed order. Where it applies, this fee is shown to the Baker and is collected at the time the deposit is taken; no service fee is charged on the balance paid at collection.

Bakers choose a plan. The Starter and Hobbyist plans have no monthly subscription fee (€0/month); the Kitchen and Bakery plans are paid monthly subscriptions that unlock additional features. The per-order fee and payment-processing fees that apply to each plan are shown to the Baker before they are charged; on some plans one or both are not charged at all. Subscription prices are stated exclusive of VAT; where VAT applies, it is added at the prevailing rate.

Bakers are independent businesses, not our employees or agents. As a Baker you are solely responsible for your products and your business, including: food safety and hygiene; accurate ingredient, allergen, and labelling information; any registration required with the relevant food safety authority; the accuracy of your listings and prices; fulfilling orders you accept; and your own tax affairs.

Where we are required to do so, we report information about Bakers and their sales to the Irish Revenue Commissioners under the DAC7 rules on digital-platform reporting. By selling through the platform you agree to provide the information we need to meet that obligation.

Because many orders are made-to-order and perishable, cancellation and refund outcomes depend on the circumstances and the Baker's stated policy. If something goes wrong with an order, you can raise it with the Baker and, if it is not resolved, raise a dispute through the platform. We may help mediate and, where appropriate, facilitate a refund of amounts processed through us.

Nothing in these terms removes or limits your statutory rights as a consumer under Irish and EU law.

You agree not to use the platform unlawfully or to misuse it. In particular, deposits for orders introduced through yourbakery.ie and mybakery.ie must be taken through the platform: arranging payment off-platform to avoid fees is not permitted and may result in suspension.

The platform, its software, and its branding belong to Sliann Limited or its licensors. Bakers retain rights in the content they upload (such as product photos and descriptions) and grant us a licence to host and display that content for the purpose of operating the platform.

Uploaded photos must be the Baker's own work and must not contain offensive, unlawful or infringing material. We may remove content that breaches this section.

Where a Baker chooses to share a recipe with other Bakers, they grant us a licence to display it to other Bakers and to let them adopt a copy for their own use. Only content that is yours may be shared, and sharing can be switched off at any time — copies already adopted remain with the Bakers who adopted them.

The platform is provided on an “as is” basis. As we are not the seller of the baked goods, we are not responsible for their quality, safety, or fitness — those are the responsibility of the Baker. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory consumer rights.

We may update these terms from time to time. The “last updated” date above shows when they last changed. Continued use of the platform after a change means you accept the updated terms.

These terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction, without affecting any mandatory consumer protections available to you where you live.

Questions about these terms? Email us at support@yourbakery.ie.